Refund policy

30-Day Return Policy

We want you to feel confident when shopping with Neatly. You may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must be unused, in its original condition, and returned with all accessories and original packaging. Proof of purchase is required.

Products purchased at a promotional or sale price remain eligible for return under this policy.

For hygiene and safety reasons, personal-care products that have been used, worn, or opened in a way that prevents resale cannot be returned unless they arrived damaged, defective, or incorrect.

How to Request a Return

To request a return, contact us at neatlycare1@gmail.com with:

• Your order number
• The reason for your return
• Photos or a short video if the product is damaged, defective, or incorrect

If your return is approved, we will provide the return address and instructions. Please do not send products back without authorization, as unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs when returning an item because of a change of mind or personal preference.

If your order arrived damaged, defective, or incorrect, Neatly will cover the approved return or replacement costs.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and provide an appropriate replacement or refund.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.

Cancellations 

If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or has been shipped.

Contact

For questions about returns or refunds, contact:

neatlycare1@gmail.com