Shipping policy

Shipping Policy

Last updated: July 31, 2026

Free Tracked Worldwide Shipping

Neatly offers free tracked shipping to all destinations currently available at checkout.

Processing and Delivery Times

Orders are generally prepared for shipment within 1–3 business days.

Our estimated total delivery times, calculated from the date the order is placed, are:

• United States: 7–10 business days
• International destinations: 7–14 business days

Business days exclude weekends and public holidays. Delivery estimates are not guaranteed and may vary because of customs processing, carrier disruptions, severe weather, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow up to 3 business days for tracking updates to appear after dispatch.

Shipping Destinations

We ship to the countries and regions available during checkout. If your destination cannot be selected, we are currently unable to ship there.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other local fees imposed by the destination country.

Unless these charges are clearly displayed and collected during checkout, they are the responsibility of the customer. Neatly does not control these charges or determine their amount.

Address Changes

Please review your shipping address carefully before placing your order.

If you need to correct an address, contact us as soon as possible at neatlycare1@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Delayed Orders

Occasional delays may occur because of customs inspections, carrier disruptions, holidays, severe weather, or high order volumes.

If your order has not arrived within 5 business days after the estimated delivery window, contact us at neatlycare1@gmail.com with your order number.

Lost, Damaged, or Incorrect Orders

If your tracking shows that your package was delivered but you have not received it, first check with household members, neighbors, and the shipping carrier.

For lost, damaged, defective, or incorrect orders, contact us at neatlycare1@gmail.com with your order number and supporting photos when applicable. We will review the issue and provide an appropriate solution.

Contact

For questions about shipping or tracking, contact:

neatlycare1@gmail.com