Frequently Asked Questions

ORDERS AND SHIPPING

How long does shipping take?

Orders are processed within 1–3 business days. Estimated U.S. delivery is 7–12 business days after dispatch.

Do you offer free shipping?

Yes. We offer free standard tracked shipping within the United States.

How can I track my order?

You will receive a shipping confirmation email containing your tracking number. Tracking may require 2–5 business days to begin updating.

What should I do if my package is delayed?

If your tracking has not updated for more than 7 business days, contact us at neatlycare1@gmail.com with your order number.

RETURNS AND REFUNDS

Can I return my order?

You may request a return within 30 days of receiving your order. The product must be unused, in its original condition, and returned with all accessories and original packaging.

Are sale items eligible for return?

Yes. Products purchased at a promotional or sale price remain eligible under our 30-day return policy.

Who pays for return shipping?

Customers are responsible for return shipping when returning an item because of a change of mind or personal preference.

Neatly will cover approved costs when an order arrives damaged, defective, or incorrect.

How do I request a return?

Contact neatlycare1@gmail.com with your order number, the reason for your return, and photos or a short video when appropriate. Do not return a product without prior authorization.

PRODUCTS AND SAFETY

Are instructions included?

Yes. Please review the included instructions before using each product.

Can I use all the products in one routine?

Yes, but you can also use the products individually. Begin gradually, use each tool gently, and follow its specific instructions.

Are the results permanent or guaranteed?

No. Experiences and cosmetic results vary between individuals. Neatly products are designed to support self-care and relaxation routines and are not intended to diagnose, treat, cure, or prevent medical conditions.

Can I use the products if I have a medical condition?

If you are pregnant, use an implanted electronic medical device, have a photosensitivity condition, experience jaw pain, or have another relevant medical condition, consult a qualified healthcare professional before using the applicable products.

CONTACT

How can I contact Neatly?

Email us at neatlycare1@gmail.com. Our team usually replies within two business days.